Refund policy

Last Updated: October 3, 2025

At Candyflow, your satisfaction matters to us.
To ensure a smooth and transparent experience, please review our return, refund, and B2B policy below.

✅ Retail Orders (Direct Customer Purchases)

Eligible for Return

Returns are accepted only in the following cases:

  • Wrong product received

  • Damaged product received

  • Manufacturing defect

Mandatory Requirements

  • A complete unboxing video is required

  • Issue must be reported within 24 hours of delivery

Without an unboxing video, returns cannot be accepted.

Not Eligible for Return

  • Customer dislike / change of mind

  • Selecting the wrong size

  • Minor variations in color, texture, or finish (due to handmade nature of products)

💰 Refund Process

  • Refunds are processed within 5–7 working days after approval

  • Amount is refunded to the original payment method

  • COD orders are eligible for store credit only (not direct refund)

🧵 Handmade Product Note

Each Candyflow product is handcrafted, so slight variations are natural and not considered defects.

🏭 B2B Orders (Bulk / Wholesale)

  • No returns or refunds after dispatch

  • For any manufacturing concern, clear images/videos must be provided before dispatch

  • For B2B-related queries, contact us directly:

📞 +91 9667938288

📞 Contact Us

If you have any questions about this policy, feel free to contact us:

CANDYFLOW PRIVATE LIMITED
Address: 505, Nyay Khand III, Indirapuram, Ghaziabad, Uttar Pradesh – 201014, India
Email: support@candyflow.in
Phone: +91 9667938288