Shipping policy

Last Updated: October 3, 2025

At Candyflow, we ensure safe and timely delivery of all handmade bags, jewellery, and gifts. Please read our shipping terms below.

1. Delivery Locations

We deliver to all locations across India.
(Some high RTO/TRO areas may be restricted.)

2. Processing Time

  • Orders are processed within 1–2 business days.

  • Handmade items may take slightly longer during peak periods.

3. Delivery Time

  • Metro Cities: 3–5 working days

  • Other Cities: 5–8 working days

  • Remote Areas: 7–10 working days

(Delays from courier companies are not in our control.)

4. Shipping Charges

  • Prepaid Orders: Free Delivery

  • COD Orders: Extra COD fee may apply (if applicable)

5. Order Tracking

Once shipped, customers receive:

  • Tracking link

  • Courier details

  • SMS/Email updates

6. Incorrect Address

Candyflow is not responsible for failed delivery due to:

  • Wrong address

  • Incomplete address

  • Wrong phone number

  • Customer not answering delivery calls

Reshipping charges may apply.

7. Courier Delays

Shipping time after dispatch is controlled by the courier partner. Candyflow is not liable for delays caused by:

  • Weather issues

  • Strikes

  • Transport delays

  • Failed delivery attempts

8. Damaged Package

If the parcel arrives damaged:

  • Do NOT accept it

  • Take photos/videos

  • Contact us immediately

⭐ 9. B2B / Wholesale Shipping

We deliver bulk B2B orders all over India through trusted logistics partners.

  • Special handling for bulk cartons

  • Live tracking available

  • Delivery timelines shared based on order size

  • Dedicated support for B2B clients

For B2B orders, contact us directly:
📞 9667938288
📩 support@candyflow.in
(Minimum order requirements apply)

Returns & Refunds

For Return, Replacement, and Refund policies,
➡️ Please visit our dedicated “Returns & Refund Policy” page

10. Contact Us

For any shipping queries:
📞 9667938288
📩 support@candyflow.in